Frequently Asked Questions

We are priced to suit your needs — for local, country, interstate or international removals. We offer a transparent, fixed removal rate, or a flexible hourly rate for smaller moves. You pay only for the hours worked on your move, and we offer obligation-free moving quotes and free in-home moving house assessments.

Our storage rates are up to 45% less than regular self-storage rates, plus we offer added benefits, such as your first month free and free move-in truck hire.

Yes. Once we’ve established the size and scope of your move, we will give you a fixed rate removal quote in writing. Our fixed quotes mean you know what your costs are upfront and there are no hidden costs.

Yes. We are a trusted member of the Australian Furniture Removers Association (AFRA).

We have been vetted by AFRA for our quality of service, for our tailor-made moving equipment and vehicles, the high standard of our storage facilities, and the professional dedication and training of our staff to ensure excellent standards of service and safe work practices. CHOICE Australia recommends[link to: https://www.choice.com.au/shopping/shopping-for-services/services/articles/finding-a-removalist]that consumers only use AFRA Member removalists when choosing who to move with for the protection it provides.

Based on our decades of experience, the duration of your move depends on the number of items to be moved and the level of accessibility of your home. Assuming that your move is local (within a 30-minute driving distance), we estimate the following times:

1 bedroom dwelling: 2–3 hours
2 bedroom dwelling3–5 hours
3 bedroom dwelling5–7 hours
4 bedroom dwelling6–10 hours

(I think you said Adams & Rofe operates Monday to Friday only?)

Adams & Rofe operates from Monday to Friday as well as weekends and public holidays.

If you do request a specific team, we will do our best to accommodate you, but we cannot guarantee that your chosen team would be available for your move. We can, however, assure you that all of our teams are expert removalists, and we will provide a crew and truck that will be a perfect fit for your move.

If you are keen to work out your removal costs, but are unsure of your move size, our handy online calculator will help you tally up your furniture and goods. Based on the size of your inventory, we will recommend the appropriate removals package for you.

As an AFRA Member we are authorised to provide removals insurance, underwritten by Zurichand CGU. This transit insurance offers protection over your furniture, and is quite affordable. CHOICE Australia recommends you consider insurance if your home and contents does not cover you.

We do everything possible to move your furniture and possessions safely, but sometimes accidents happen, which is why we recommend removals insurance cover.  The regular industry moving insurance cover is included in our standard moving rates (Transit Insurance, Public Liability and Workers Compensation), but we also offer moving insurance or transit insurance to cover you for incidents beyond our control that occur during actual transit to your new home.

Some insurers may claim to offer removal-related insurance cover, but this is risky as it may not cover accidental damage during a move, or it may cover your goods in transit but not while they are split between your old home and your new one. There may be other limitations on the policy. Our insurance is tailor-made for the Moving and Storage Industry and specific to you, so we can offer a comprehensive policy.

Please note that if you have not taken out an insurance policy with us, then you are not automatically covered.

Don’t worry — we’ve done hundreds of removals in the rain. You move will still go ahead. Our teams will shield your possessions from the rain and we will lay down protective covering over the floor at each location during the move.

Our 40+ years of experience and thousands of successful relocations have shown us the safest way to move furniture and other possessions. Our insurance claim rate is extremely low as we manage your move in a way that ensures your possessions are protected throughout the process of moving house.

We are experts in the art of moving furniture the proper way, and we can advise you on which of your pieces require disassembly, such as tables, bed-frames, and some types of shelving. If you require furniture disassembly and reassembly, we can take care of this for you as we have the proper tools and will disassemble any furniture that requires it on the day. We are also able to disassemble and securely transport any flat pack furniture that is not designed for travel.

The most secure way — and the easiest way — to pack and move house is to let the professionals move and pack your home for you. We offer a full service, so we can pack up your house before your move, relocate your possessions to your new home, then unpack them and put them away.

Yes. If you’re planning a smaller move, you may want to consider the flexibility of a removal rate by the hour. You only pay the removal costs for the time on the job and we don’t need to visit your home first to assess your inventory.

Payment is strictly COD (cash on delivery). If you are paying in cash please ensure you have enough money on you on the day to settle your bill. For purchases up to $700 the credit card fee is $10 (Amex purchases incur a fee of $20 for any amount). Any purchase over $700 incurs a 1.5% surcharge.

Please note that we do not accept cheques or late payments under any circumstances.